Privacy Policy
How we protect and handle your personal informationEffective Date: August 23, 2025
1Introduction
PrepPanda ("we", "our", or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you use our website and mobile application.
🛡️ Our Commitment
We believe in transparency and giving you control over your personal data. This policy will help you understand your privacy rights and how to exercise them.
2Information We Collect
a. Personal Information:
- Name, email, phone number
- Date of birth, gender, address
- School/college name (optional)
- If you do not log in, we do not collect personal information like name or email
b. Sensitive Information:
- Login credentials (passwords)
- Payment details (credit/debit card, UPI info)
- Government IDs like Aadhar (if applicable)
c. Device and Usage Information:
- Device type, operating system, browser
- IP address, location (approximate)
- Pages visited, session data, cookies
- Device information including OS, app version, and device type
- App usage events including purchases, screen views, and button taps
⚠️ Important Note
We collect only the information necessary to provide you with the best learning experience. Sensitive information is encrypted and stored securely.
3How We Use Your Information
We use the collected information to:
- Create and manage your account
- Provide learning content, assessments, and performance reports
- Send updates, support responses, and transactional emails
- Personalize content and recommendations
- Analyze usage to improve our services
- Prevent fraud and ensure platform security
- Comply with legal requirements
- Analytics: Understanding how users interact with our app
- Marketing: Serving targeted ads via Facebook
- Performance improvements to enhance user experience
🎯 Personalization
We use AI and machine learning to personalize your learning experience, but your personal data never leaves our secure servers without your explicit consent.
4Information Sharing
We do not sell your personal information. We may share it with:
- Service providers (cloud storage, analytics, communication tools)
- Payment gateways (for processing transactions)
- Legal or regulatory authorities, if required
- In case of a business transfer or acquisition
- Facebook/Meta, which collects app events for analytics and advertising purposes
🚫 What We Don't Do
We never sell, rent, or trade your personal information to third parties for their marketing purposes. If you don't log in or provide personal information, we cannot share what we don't collect.
5Cookies & Tracking
We use cookies and similar technologies to:
- Remember your login/session
- Track usage and user preferences
- Improve performance and analytics
- Facebook SDK / pixel tracking for analytics and marketing purposes
🍪 Cookie Management
You can manage cookie settings through your browser. You can also limit tracking via your device settings. However, disabling certain cookies may affect the functionality of our platform.
6Your Rights
You can:
- Access, correct, or delete your personal data
- Withdraw consent at any time
- Object to certain types of processing (like marketing)
- Request data export (data portability)
📧 Exercise Your Rights
To exercise these rights, contact us at acct.dpfpl@gmail.com. We will respond to your request within 30 days.
7Data Security
We use SSL encryption, secure servers, and restricted access to protect your information. However, we are not responsible for unauthorized access due to negligence (e.g., sharing login credentials).
🔒 Security Measures
- 256-bit SSL encryption for data transmission
- Regular security audits and updates
- Restricted access to personal data
8Data Retention
We retain your data as long as your account is active or as required for legal and business purposes. You may request deletion of your account and associated data anytime.
⏰ Retention Timeline
After account deletion, some data may be retained for up to 7 years for legal compliance purposes (financial records), while other data is deleted within 30 days.
9Compliance
We are committed to compliance with applicable privacy laws and regulations:
- Our app complies with GDPR (General Data Protection Regulation) for users in the European Union
- Our app complies with CCPA (California Consumer Privacy Act) for users in California
- We adhere to Facebook's Data Policy when using their services
📚 External Policies
For more information on how Facebook handles your data, please review their Data Policy.
10Changes to this Policy
We may update this Privacy Policy from time to time. You will be notified of significant changes via email or app/website alerts.
📢 Stay Informed
We recommend reviewing this policy periodically. The "Effective Date" at the top of this page indicates when the policy was last updated.
11Contact Us
For any questions, concerns, or complaints regarding your data, contact:
📞 Contact Our Privacy Team
Have questions about your privacy or need help with your data rights?