User Account Data

• Personal information (name, email, phone number)
• Profile pictures and avatars
• Account preferences and settings
• Login credentials and authentication data

Learning Data

• Study progress and achievements
• Quiz results and performance analytics
• AI chat history and interactions
• Personalized learning recommendations
• Notes and study materials created by you

Financial Data

• Subscription history
• Payment transaction records
• Billing information
• Invoice history

Steps in Our Deletion Process

1. Request Verification: We verify your identity to ensure the request is legitimate.

2. Data Identification: Our systems identify all data associated with your account.

3. Primary Deletion: Data is removed from active systems and made inaccessible.

4. Backup Purging: Data is removed from backup systems according to our retention schedule.

5. Confirmation: You receive confirmation once deletion is complete.

Data We May Retain

Some data may be retained for legitimate business or legal reasons:

• Financial transaction records (legal requirement - 7 years)
• Anonymized analytics data for service improvement
• Data subject to ongoing legal proceedings
• Data required for fraud prevention

Before Requesting Deletion

Please consider that:

• Deletion is permanent and cannot be reversed
• You can export your data before deletion
• Active subscriptions should be cancelled first
• You may lose access to purchased content

Option 1: Online Form

Use our dedicated account deletion form for the fastest processing.

Option 2: Email Request

Send an email to our data protection team with your deletion request.

Option 3: Phone Support

Call our support team for assistance with your deletion request.